Frequently Asked Questions
Common questions and simple and effective answers for reference
What types of promotional gifts do you offer?
We provide a wide range of promotional products, including custom pens, tote bags, cups, water bottle, T-shirts, Keychain, electronic product, office supplies, and eco-friendly corporate gifts etc.
What is the minimum order quantity (MOQ)?
Our MOQ is flexible and varies by product category. Most daily promotional gifts support small-batch customized orders with low MOQ. For special craft and bespoke products, we will offer a reasonable MOQ standard and quote accordingly to meet different corporate procurement needs.
Do you provide product samples?
Yes. We can provide stock samples or customized samples for quality checking before mass production. Sample fees and shipping charges may apply.
Can you provide customized scheme design?
Of course. Our design team can assist with logo placement, artwork adjustment, packaging design, and product recommendations to match your branding goals.
Which countries do you ship to?
We ship worldwide and work with reliable international logistics partners, we will select reliable logistics channels according to the order volume and destination, provide logistics tracking, and ensure safe and intact delivery of goods on time.
Can I customize products with my company logo?
Yes. We offer custom services, we provide multiple professional processing techniques including silk screen printing, laser engraving, heat transfer, embossing and full-color printing etc depending on the product type.
How long does production take?
Production time usually ranges from 7–20 business days depending on the product, customization method, and order quantity. Rush orders may also be available.
What file formats do you accept for artwork?
We prefer vector files such as AI, EPS, or PDF. High-resolution PNG and JPG files are also accepted for certain printing methods.
Do you support customized gift packaging?
Certainly. We provide supporting customization services such as custom gift boxes, tote bags, greeting cards and outer packaging. All packaging can be printed with your brand logo and exclusive patterns to improve the overall grade of corporate gifts.
How can I get a quotation?
You can contact us through our website inquiry form or email us with product details, quantity, logo requirements, and destination. We will provide a quotation within 24 hours.